Customer relationship management (CRM) continues to thrive in every industry that deals with a wide array of customers. It has evolved from single platforms to systems that enable easy collaboration in a real-time. This has been made possible with the integration of cloud technology. As long as businesses recognize and understand the importance of the customer experience, CRM cloud solutions will be an important aspect of their daily operations and it will be a key to their continued success. You could improve the outcomes in your business by upgrading your CRM to the latest offerings of well-known and proven platforms across various industries.
There are many benefits to hosting your customer relationship management platform in the cloud. You can access it anytime and anywhere and empower your staff to collaborate and make informed decisions easily in real-time. All the critical information about your customers will be stored in the cloud, so everyone in your team can view it from any device, even on their mobile devices. Older CRM platforms require the installation of software per machine. With cloud-based CRM, installation is hassle-free, and it can be implemented within a short period of time so as to reduce or avoid too much downtime.
Security is one of the biggest concerns of most companies considering CRM cloud solutions, as they are worried about their data getting leaked or hacked. As long as you work with the right service provider, you can be confident in the safety and security of your data with solutions like two-step authentication, stronger passwords, effective data recovery plans, and high-end automated back-up policies.
CRM cloud solutions are typically perceived to be meant only for big businesses, but they are actually flexible and can be tailored to small and medium size businesses. By investing in modern technology, like CRM, your own business could boost its ROI and speed up its growth. The key is to find a certified and reputable specialist or consultant that can help you implement the platform more effectively into your organization.
Source URL : http://knacksystems.com/blog/choose-crm-cloud-solutions-for-higher-quality-of-outcomes-for-your-business/
Many CRM cloud solution implementations fail not because they are technically complex, but rather because sales teams simply cannot find themselves to take system learning and adoption seriously. Anti-Tech sales teams are notorious for causing CRM adoption and implementation problems because these professionals are people-oriented more than software-oriented. Most of them are wary of new Cloud CRM solutions because they believe that these will detract from valuable consumer-to-representative interactions. It is for this reason that you should find better ways to motivate your sales team to use CRM cloud solutions you’ve invested a lot of money on instead of simply buying a new system and asking reps to use it. Below are some tips for more successful Cloud CRM solutions adaptation in your business:
- Choose the right solution/system for your team’s requirements. There are all types of CRM cloud solutions out there, but only a few that can actually help your reps sell better. Study the features and functions of your prospect solution and talk about how your reps could better adopt it.
- Communicate both business and personal benefits. Cloud CRM solutions are built not only to improve business bottom lines, but also to make people’s jobs easier.
- Involve your reps in the purchase decision. Rather than making the purchase decision entirely on management levels, involve your reps in the study and selection of the right CRM cloud solution that will best benefit the team.
- Provide adequate training.
- Make the system accessible. Modern CRM solutions can now provide reps access to data from anywhere, as long as they have the right channel.
- Trumpet successes. To motivate people and win their support, tell them about the early successes and benefits of a good CRM software.
- Reward them for compliance and good behavior. They may not see the value of the change early on, but by rewarding their compliance and instilling in them the great benefits of the right CRM software, you will effectively motivate them to work harder in discovering the benefits of CRM cloud solutions for themselves.
- Finally, leave them no alternative. Resist the urge to make exceptions even for top performers who protest against system adaptation.
Unified CRM cloud solutions that offer provisions for project management integration can be extremely beneficial to your business. This is especially true in heavily service-oriented operations, where managers and customer representatives must have a comprehensive and holistic view of the lifecycle of a customer. In implementing cloud CRM solutions, among the most important aspects that you should pay attention to are managing sales activities, tracking leads, managing existing deliverables, and creating new projects. Traditionally, organizations would take a siloed approach to managing business, meaning that applications are typically developed to handle a single function of the business. These solutions are in no way designed to interact with each other or allow project managers to connect the dots between business functions that are very closely associated. Business units are interlinked departments that must work together to achieve holistic goals for the company. Fortunately today, there are CRM and project management apps that allow for efficient integration between these business functions. SAP Cloud Computing is among the most efficient cloud CRM solutions that allow for project management integration, streamlining the process of delivering tasks according to client or customer demands.
The best benefits of CRM cloud solutions and project management apps are a result of their streamlining capabilities. By integrating project management and CRM, managers and staff are able to deliver tasks to completion while keeping track of resources, managing personnel, arranging schedules and timelines, and keeping up with all deadlines, among other things. Bringing CRM into the mix, SAP Cloud Computing helps businesses build, as well as maintain, relationships with customers (both potential and existing) more efficiently as each interlinked business unit works together. Mature CRM cloud solutions like SAP Cloud computing allows for the perfect marriage between customer relations, sales functions, and marketing, the ultimate goal of which is to increase revenue through different modes of client account expansion.
It can be difficult for a business to discern whether or not automated marketing is a practical move for them, let alone what platform or program to use for their needs. When your business mainly deals in B2B sales, Marketo is a good platform to look into. Designed mainly for B2B operations, Marketo’s focus is on attracting and engaging B2B leads and ushering them through the sales funnel, allowing B2B prospects to grow.
A highly customizable platform, Marketo makes an excellent choice for B2B businesses with a pressing need for marketing automation. It has a modular design that is divided into four distinct parts, namely, marketing automation, marketing management, real time personalization, and consumer engagement marketing. Each of these individual parts are customizable to your organization’s unique needs so you can have a tailored solution that caters to your needs. Getting all four modules allows for a more unified approach to a B2B marketing strategy.
Other cited benefits of using Marketo include pricing diversity, integration, and comprehensive analytics, all of which make for an efficient tailored solution for a more efficient marketing strategy. Marketo’s diverse pricing options allows for better flexibility to fit into different budgets. Each individual module has multiple plans to help match your business’ needs. In terms of integration, Marketo has the same collaborative capabilities as Salesforce, being built off the same platform. This means seamless integration between the two, should you decide to switch from Salesforce or other platforms like Microsoft Dynamics and SAP.
Finally, Marketo offers exceptional analytics and data tracking features for evaluating campaigns. The platform allows for seamless data and report generation so you can have strategic insights about different aspects of your marketing strategy to help you create stronger and more efficient campaigns that can help make your company’s marketing and profit building strategies better.
Source URL: http://knacksystems.com/blog/leveraging-marketo-sap-crm-integration-to-deliver-effective-marketing-results-across-channels/
Businesses, especially larger organizations, typically have multiple facets of operation that need to communicate efficiently with one another to keep things constantly moving in the right direction. Before SAP, there wasn’t any real and reliable means of data processing and communication to ensure smooth data flow between the different facets of the business. Fortunately today, there are different SAP systems that can be used by small and large businesses alike to ensure proper business management and a smooth flow of critical information between various business units. Below are ways that SAP software solutions aid the proper management of businesses:
• SAP Software Solutions allow for greater productivity. Businesses that use SAP systems enjoy greater productivity within various departments and among individual employees. With an SAP system, redundant data entry within varying software programs as well as communication struggles between separate but largely interdependent parts of the company are eliminated,. Before SAP businesses used to rely on several software, data logging, and similar types of programs in order to collect data and generate reports. This makes it difficult to see the big picture without wasting time in combining data from different systems and departments to create a cohesive report. An SAP system integrates all relevant data, freeing up employees’ hands to focus on their core tasks.
• SAP offers significant cost savings. With one software solution able to do what multiple software programs can, businesses save a great deal of money on licensing multiple pieces and versions of software for different departments. This drives down costs quite significantly, not to mention the ease of tracking all data in an efficient, standardized process.
• SAP helps maintain consistent operations. Proper SAP integration allows organizations to align all their strategies and make sure that all departments and units are on the same page when it comes to achieving common goals.
Source URL: http://knacksystems.com/blog/how-sap-software-solutions-help-in-business-management/
Customers no longer buy for the sake of a quality product purchase. They expect a great experience to come with your service. This is where multi-channel e-commerce and customer engagement solutions come to play. SAP Hybris has been consistently named a leader in the B2C and B2B commerce suite market, providing businesses with fully integrated tools that equip brands with all the right capacities to excel in a range of industries, including telecommunication, financial services, insurance, manufacturing, wholesale, retailing, and media.
SAP Hybris supports diversified services, effectively widening the range of its functional areas, especially when it comes to B2C and B2B software solutions and e-commerce suites that deal in different tasks such as marketing, micro services, sales, billing, and commerce. Being customer and data-centric, SAP Hybris enhances timeline workflows, information flow, process performance, and customer relationship through automated processes and innovative digital transformation.
Omni-channel versatility makes SAP Hybris ideal for both B2B and B2C brands.Any business with a large customer base faces the difficulty of effective customer engagement with a single platform. SAP Hybris products and solutions allow for multi-channel interactions, which means that your business can deliver any and all solutions customers are looking for through multiple marketing platforms. With this kind of interactions, consumers don’t remain as mere end users, but become an integral part of business and product development, beginning from data collection, all the way down to merchandising.
Solutions and products from SAP Hybris also cater to the unique dynamics of digital enterprises as they relate to internal workflows and input from customer engagements. With customers nowadays looking for accessibility and real-time interactions, passive engagements simply won’t work. Integrated frameworks,such as SAP CRM, allow businesses to fetch valuable customer data and bring them to front line sales teams so they can generate effective leads and prospects.
Sales effectiveness is key for sales organizations to stay competitive and relevant in their niches. One of the greatest challenges faced by sales organizations is the existence of dispersed teams managing diverse sets of products and service portfolios, while trying to stay ahead of competitors. What these sales teams need are applications and solutions that effectively support their goals—applications that allow them to access relevant information quickly, whenever and wherever they need them and programs that will shorten their sales cycles and help them close more deals at the end of the day. This is exactly what (in addition to more capabilities) SAP Ecommerce offers.
SAP allows sales organizations to harness the unique power of collaboration and data analytics to improve overall sales metrics without slowing down workflow. Its tools provide users with easy to use sales applications that are aligned with organizational goals and unique operational styles, all while maintaining cost-efficiency. How does SAP help improve sales metrics? Read on:
- Better visibility equals increased sales. SAP allows maximum visibility into the entire sales process. This helps uncover key analytics and important data, which ultimately helps sales teams to discover and win over new deals.
- Easy to use features and added functionality equal improved team efficiency. Sales team members also benefit from SAP Hybris Sales Cloud as it enables the streamlining of day to day tasks for individual team players. This results in better overall team efficiency. Streamlining is possible through integrated ERP tools, which ensure that all sales staff have all the information they need whenever and wherever they need it. SAP’s social context allows for efficient collaboration between team members, enabling team work in improving sales.
- Shortened sales cycles equal improved closing times. Because the sales cycle is shortened as staff gets to cut down time spent on redundant sales activities, closing deals becomes faster, which means more cases and orders handled and processed at any given time.