Three Ways to make your hybris Ecommerce Platform More Productive

Hybris is one of the cutting-edge platforms available to online businesses today. It is an enterprise-level ecommerce software suite with B2B and B2C store functionalities. With the hybris ecommerce platform, you can migrate your existing store to a more advanced platform or create a new store using it. Over 2,500 websites are now using hybris, which currently handles more than 500,000 orders and over 20 million product SKUs daily. This makes it among the leading enterprise ecommerce platforms in the world, especially in the European market. With this platform, you can host your own website by using the software or consider a cloud-based or hybris-hosted solution. Either way, it grants access to different sales channels, like in-store, mobile, B2B, and B2C access. These three tips should help you make the most of hybris ecommerce for your business:


  1. Use Data Hub to merge your data from non-SAP and SAP systems

    Data Hub is designed to integrate SAP systems with hybris, but it can be used to merge and integrate data from other systems too. Doing this can provide your business with a centralized data load process that will make it easier to test data loads frequently. You can configure Data Hub to publish merged data and set it to multiple QA and DEV systems to save time too.

  2. Use the Assisted Service Module (ASM) to provide customer support

    Customers may not know how to use the storefront, resulting in frustration and customer churn. hybris ASM was introduced in Version 5.4 for the B2C Accelerator and extended to the hybris Version 5.7 B2B accelerator to allow customer service representatives to log into the storefront to observe customers’ actions and what customers see. This way, the CSR can guide customers through the online store and help them look up products and check them out.

Get hybris from a reliable and experienced provider

Choose a Silver Regional Implementation Partner that is recognized by hybris itself. Seasoned providers have more than eight years of experience in implementing SAP web shops, making them qualified to implement and integrate functional areas like campaign management, marketing, and customer experience and optimization. You can rely on the same provider for advice and tips on usage, as well as custom applications development and support. They can help with systems integration and architecture planning too.


Some Characteristic Features of a Cloud for Service Solution

When thinking of employing and implementing a Cloud for Service solution, an organization must understand exactly what it is. That way, they can make the most of it and ensure that they are getting all the right features at the right price. Cloud for Service is better known as SAP Hybris Cloud for Service, and it helps organizations improve their sales, marketing, and service teams. With SAP Hybris Cloud, you can effectively and easily engage your customers. Here are some characteristics of Cloud for Service that you must know:

  1. An efficient call center and help desk solution – Cloud for Service is a flexible solution that can easily be deployed in any simple or complex business scenario. Being SaaS-based, it can be used for customer service and support.
  2. Multichannel service ticket management – The versatility of SAP Cloud for Service applies to email, phone, chat, social media platforms, SMS, online self-service channels, and many others.
  3. In-context social collaboration – It lets service representatives ask questions and provide feedback on difficult cases quickly and efficiently.
  4. Automation – Cloud for Service lets customer support and service departments assign, route, and escalate any message using a single framework.
  5. Real-Time analytics – With this feature, your business can easily understand the crucial patterns across several customer complaints. That way, you can quickly discover the root causes of those issues and streamline the CSS process.
  6. Integration with other SAP products – Cloud for Service can be seamlessly integrated with other web-based SAP products, like Cloud for Sales, and on-premise systems like SAP ERP and SAP CRM.
  7. Mobile-Compatible – Full-featured mobile compatibility lets users access the system and close high-priority tickets remotely.

You can have a Cloud for Service solution implemented in your business with help from a premium SAP consulting partner. Some leading SAP partners and specialists can schedule a demo to help you understand and learn how Cloud for Service can work for your organization and how it can improve your daily tasks.