Enable Superior Business Decisions with SAP Hybris Cloud for Sales

Decision-Making is one of the most important tasks you undertake when running your business. And, you can empower yourself to make better decisions with a powerful cloud-based software. SAP Hybris Cloud for Sales is one of the leading platforms that can enable you to earn more deals, boost your selling capabilities, and work smarter by providing you with ways to understand the unique challenges, industry, and goals of your customers. Using SAP Hybris Cloud for Sales, you can have easier access to information on your customers, as well as social selling tools and real-time analytics anytime, anywhere.

SAP Hybris Cloud for Sales is designed for businesses that are looking for easy-to-use and fast sales tools that can help them effectively engage customers and close more deals. With best-in-class features like lead management, automation, and account intelligence, the platform lets you achieve those goals at a reasonable, subscription-based price. Sales automation is one of the leading features of SAP Hybris Cloud for Sales and it can help you efficiently manage your leads and accounts using an intuitive and scalable solution.

Using SAP Hybris Cloud for Sales, you can easily collaborate with an extended sales community and your team in the context of opportunities and accounts. This way, your business can practice proper collaboration and social selling, share best practices in sales, and prepare presentations and meetings on-the-go with social CRM tools. It also allows you to sell anywhere, especially on mobile devices such as smartphones and tablets.

Account management intelligence is another crucial capability of SAP Hybris Cloud for Sales. It lets you access full customer intelligence and update accounts quickly, while keeping everyone in the know, so you and your team can deliver the best customer experience each time you engage with your customers. SAP Hybris Cloud for Sales can be integrated with your ERP or Microsoft Outlook and implemented to provide real-time analytics, while enabling sales performance management and sales retail execution.

Make Your Web Portal’s Self-Service Experience Carry Through to Its Fully Potential

Having a customer self-service portal can allow at least 67 percent of your customers seek answers on their own instead of getting in touch with your contact center. In fact, a self-service support website could increase customer satisfaction, especially if it can provide customers with what they want fast. Today’s tech-savvy customers should easily find their way through your self-service portal, but factors such as the design, the platform you use to run it, and the content may affect the user experience and the overall efficiency of your web portal. Using the following pointers, you should be able to boost your web portal’s self-service experience and make it reach its full potential:

Make sure your customers know the portal exists – Implement a self-service call-to-action by including links to your support portal on your website, or add the appropriate links within your application or product. Alternatively, you can use a help desk or customer support app with a deflection feature, so it will suggest related articles based on the questions or words they type in your online forms.

Optimize your content in the self-service portal – By optimizing your self-service content, search engines can easily find it when a customer initiates a search. Make sure your content is easy to find on social media sites too.

Update your answers – Keep your content up-to-date and fresh as often as possible.

Display answers and information in an easily accessible and well-structured manner – Avoid making customers click several hyperlinks and making them go through several other pages before they can find the answers that they need. Otherwise, they will get impatient and give up, and you risk losing them.

Invest in a high-quality customer self-service portal – The quality of your self-service portal can say a lot about your business. The best product should be intuitive, scalable, and provide outstanding user experience while enabling mobile access. Similarly, it should enable reliable and secure integration with your on-premise networks.