Cloud CRM Solutions Offering New Methods of Project Management

Unified CRM cloud solutions that offer provisions for project management integration can be extremely beneficial to your business. This is especially true in heavily service-oriented operations, where managers and customer representatives must have a comprehensive and holistic view of the lifecycle of a customer. In implementing cloud CRM solutions, among the most important aspects that you should pay attention to are managing sales activities, tracking leads, managing existing deliverables, and creating new projects. Traditionally, organizations would take a siloed approach to managing business, meaning that applications are typically developed to handle a single function of the business. These solutions are in no way designed to interact with each other or allow project managers to connect the dots between business functions that are very closely associated. Business units are interlinked departments that must work together to achieve holistic goals for the company. Fortunately today, there are CRM and project management apps that allow for efficient integration between these business functions. SAP Cloud Computing is among the most efficient cloud CRM solutions that allow for project management integration, streamlining the process of delivering tasks according to client or customer demands.


The best benefits of CRM cloud solutions and project management apps are a result of their streamlining capabilities. By integrating project management and CRM, managers and staff are able to deliver tasks to completion while keeping track of resources, managing personnel, arranging schedules and timelines, and keeping up with all deadlines, among other things. Bringing CRM into the mix, SAP Cloud Computing helps businesses build, as well as maintain, relationships with customers (both potential and existing) more efficiently as each interlinked business unit works together. Mature CRM cloud solutions like SAP Cloud computing allows for the perfect marriage between customer relations, sales functions, and marketing, the ultimate goal of which is to increase revenue through different modes of client account expansion.





Three Ways to make your hybris Ecommerce Platform More Productive

Hybris is one of the cutting-edge platforms available to online businesses today. It is an enterprise-level ecommerce software suite with B2B and B2C store functionalities. With the hybris ecommerce platform, you can migrate your existing store to a more advanced platform or create a new store using it. Over 2,500 websites are now using hybris, which currently handles more than 500,000 orders and over 20 million product SKUs daily. This makes it among the leading enterprise ecommerce platforms in the world, especially in the European market. With this platform, you can host your own website by using the software or consider a cloud-based or hybris-hosted solution. Either way, it grants access to different sales channels, like in-store, mobile, B2B, and B2C access. These three tips should help you make the most of hybris ecommerce for your business:


  1. Use Data Hub to merge your data from non-SAP and SAP systems

    Data Hub is designed to integrate SAP systems with hybris, but it can be used to merge and integrate data from other systems too. Doing this can provide your business with a centralized data load process that will make it easier to test data loads frequently. You can configure Data Hub to publish merged data and set it to multiple QA and DEV systems to save time too.

  2. Use the Assisted Service Module (ASM) to provide customer support

    Customers may not know how to use the storefront, resulting in frustration and customer churn. hybris ASM was introduced in Version 5.4 for the B2C Accelerator and extended to the hybris Version 5.7 B2B accelerator to allow customer service representatives to log into the storefront to observe customers’ actions and what customers see. This way, the CSR can guide customers through the online store and help them look up products and check them out.

Get hybris from a reliable and experienced provider

Choose a Silver Regional Implementation Partner that is recognized by hybris itself. Seasoned providers have more than eight years of experience in implementing SAP web shops, making them qualified to implement and integrate functional areas like campaign management, marketing, and customer experience and optimization. You can rely on the same provider for advice and tips on usage, as well as custom applications development and support. They can help with systems integration and architecture planning too.

Some Characteristic Features of a Cloud for Service Solution

When thinking of employing and implementing a Cloud for Service solution, an organization must understand exactly what it is. That way, they can make the most of it and ensure that they are getting all the right features at the right price. Cloud for Service is better known as SAP Hybris Cloud for Service, and it helps organizations improve their sales, marketing, and service teams. With SAP Hybris Cloud, you can effectively and easily engage your customers. Here are some characteristics of Cloud for Service that you must know:

  1. An efficient call center and help desk solution – Cloud for Service is a flexible solution that can easily be deployed in any simple or complex business scenario. Being SaaS-based, it can be used for customer service and support.
  2. Multichannel service ticket management – The versatility of SAP Cloud for Service applies to email, phone, chat, social media platforms, SMS, online self-service channels, and many others.
  3. In-context social collaboration – It lets service representatives ask questions and provide feedback on difficult cases quickly and efficiently.
  4. Automation – Cloud for Service lets customer support and service departments assign, route, and escalate any message using a single framework.
  5. Real-Time analytics – With this feature, your business can easily understand the crucial patterns across several customer complaints. That way, you can quickly discover the root causes of those issues and streamline the CSS process.
  6. Integration with other SAP products – Cloud for Service can be seamlessly integrated with other web-based SAP products, like Cloud for Sales, and on-premise systems like SAP ERP and SAP CRM.
  7. Mobile-Compatible – Full-featured mobile compatibility lets users access the system and close high-priority tickets remotely.

You can have a Cloud for Service solution implemented in your business with help from a premium SAP consulting partner. Some leading SAP partners and specialists can schedule a demo to help you understand and learn how Cloud for Service can work for your organization and how it can improve your daily tasks.

Essential qualities of SAP HANA that make it a perfect fit for the digital world

A business that deals with large quantities of data requires fast and efficient information and data accumulationand processing capabilities.Furthermore, the integrity of the data needs to be high. A common problem with current IT solutions is that applications tend to work in silos. This leads to duplicity of data resulting in increased batch processing time and higher infrastructure costs. Since applications do not interact with each other, the data available gives an incomplete picture. Real-time insights are not available, and the ability to innovate is thwarted. The complexity leads to delay in decision-making and hinders innovation.

A radical approach is required to unlock the potential of all the data available in an organization. The solution is to make all data readily available to all applications. This reduces data latency and improves business agility. A complete business view is possible allowing real-time decision-making. However, this solution is only possible with in-memory data management that enables all applications to become real-time. This is where SAP HANA comes into picture.

SAP HANA is an in-memory data management and application platform that helps in transforming businesses. It is a comprehensive service to manage all applications providing speed, simplicity, and innovation.

Importance of SAP HANA in the digital world

  • Accelerates database processing: SAP HANA allows processing of large amounts of data quickly as applications interact with each other for real-time insights and faster decision-making.
  • Creates next-generation applications: It aids in the creation of next-gen apps by designing and deploying intuitive applications. This helps in delivering the desired information to users at the right time.
  • Delivers more business intelligence: HANA makes use of advanced analytical processing to gain deeper insights from the data available. More business intelligence is always a welcome bonus in any organization.
  • Integrates all types of data: It synchronizes large volumes of data between HANA and thousands of remote databases by accessing information stored in data silos, integrating          them into one unified suite to gain unique insights.
  • Simplifies IT environment: SAP HANA simplifies the IT environment by reducing complexity. It provides the choice of cloud (virtual), on-premise (physical), or hybrid (combination of cloud and physical) platform, opening up options for organizations with different needs and requirements.

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Why Enter SAP Cloud’s World of Benefits?

Organizations today demand rapid applications deployment to enable optimized customer engagement of their sales, marketing, and customer service teams. The SAP Cloud is a portfolio of cloud solutions that helps enterprises do just that.

SAP Cloud leverages the latest software applications and solutions of organizations to help them profitably run an agile, adaptive business. By adopting cloud solutions, organizations are able to lower costs and transition from a fixed cost structure to a variable one, freeing up critical IT resources for strategic initiatives and innovation.

Unlike traditional on-premise software applications, cloud applications are located and managed remotely. They are built with a single code-base customized to the organization’s requirements. The fact that the cloud provider is responsible for the maintenance, operations, and bandwidth of the software—and not the customer—makes them a highly sought-after option for modern agile businesses. Cloud applications can be easily accessed through popular web browsers, providing geographic scalability to customers.

Benefits of SAP Cloud

Data Consistency

Integration with existing ERP solutions ensures consistency of customer information within the department, in the cloud and on mobile applications.

Engagement of TechnologySavvy Customers

Buyer expectations have risen significantly. Buyers expect vendors to engage with them on their terms. SAP Cloud addresses this challenge by giving the sales teams the tools to achieve a meaningful engagement with customers.

Ability to Leverage Innovations in the Cloud

Business managers and decision makers are increasingly taking IT-related decisions. SAP Cloud allows instant deployment of innovations on the cloud, helping transform businesses. Moreover, it enables the latest SAP innovations to be leveraged without any additional investment.

Real-Time Analytics

SAP Cloud offers on-demand, contextual, and real-time customer information—easily accessible from web browsers and mobile devices. The features of SAP Cloud include opportunity pipeline, embedded reports, and dashboards to track wins, losses, activities, and revenue trends.

Mobile Access – Anytime, Anywhere

The SAP Cloud enables total seamless mobility. The user is not restricted to a physical location. Data can be accessed anywhere, anytime, on any device through an internet connection. This seamless availability means that sales teams are able to access the sales figures in real-time and make adjustments and corrections to their targets within minutes. Moreover, sales representatives can update accounts in real-time, review analytics, and collaborate with extended sales teams from their mobile devices.

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